Seems to me that this Dealership needs help on a lot of different things. Customer service, communication within each other and the speed on service. First off when I walked in today at 11:05 am with an appointment I wasn’t greeted right away. I waited about 5 minutes before I was finally acknowledged. After my service was completed for an oil change which took two hours again with an appointment. I think this is too long from someone to have to wait with an appointment. It took my service advisor more than 30 minutes to realize my vehicle was out front parked waiting. The only reason she realized it was ready was because I went to ask her how much longer it would take for her to give me my vehicle. I counted the time from the mechanic walking in to release my keys to when she gave me my ticket. it was 30 mins that the truck was out front parked ready. I received my vehicle dirty they didn’t even put it thru the car wash for me. Horrible! I’ll think twice before I give my business to this dealer.

Great Service completed on our 2013 Camaro. Premiere’s Service rep - Jerry Landeros, guided us through the process, and kept us up to date on costs & the progress, until it was delivered back to us. Thanks to Jerry & the Premiere Team for taking care of us.

My car was in service for over 2 days, the advisor Daniel never call or text me to update me on the vehicle. When I pick up the car they did not put in what they did to fix the problem on the invoice, however I did received a text from Daniel that they did find the issue and replace the fuse. But on the invoice it said could not duplicate customer concern , when they did duplicate it. And when I come back to ask them to print out a new invoice with the replaced fuse they said NO they could not because the invoice closed. My first time there and it’s not a good experience.

Very bad communication about vehicle while in service multiple times since October through January. Will consider going elsewhere for future service.

Amazing service advisor Gerardo was amazing and got my vehicle taken care of in a very reasonable timeframe! Great job!

Great group of people who are always happy to help. I am a happy customer.

They did a great job on the work and went above and beyond with a free car wash

Ivan was more than patient with us when it came to picking out the right vehicle for us. He was very professional and kind. I will and would recommend this dealership, because the entire staff was friendly and professional.

We received excellent service at Premier Chevrolet! We were greeted by salesman Broady who was helpful and knowledgeable throughout the process. Sales manager Chris also delivered excellent customer service! Rick from finance was fast and informative. Great experience overall. Thank you Chevy of BP!

Had my truck for 2 days straight, left me without a vehicle to drive!! No good

Great customer service. Attentive to the customers needs..sales personnel are outstanding. Not overwhelming, helpful

The worst service department ever! Over 3 hours for an oil change and that was with an appointment ! Will never be back

Excellent service as always. Randy is certainly exceptional, hands down. He always goes above and beyond and listens and is a great communicator between the customer and the auto technicians. Even when we run into hurdles, he understands both sides and works to get an and reasonable solution for all. Will definitely return here as long as he’s around!

Derek Stuart, is an awesome sales person, he has so much patience with me and my daughter. He explained everything in detail even taught me a couple of things. He genuinely cares about his customer. He even bought my daughter and I a burger and fries just to make her happy. That’s great customer service if I ever buy a car again I’ll make sure to come see Derek Stuart at Buena Park. As far as I concerned he is the sales person of the year and even the regions.

Going to car dealerships can be overwhelming and stressful. I did not experience those feelings going to Premier Chevrolet of Buena Park. The staff are kind, professional, respectful, informative, and you'll not feel pressured in buying or leasing a car. My wife Tina and I recently leased our second car from Premier Chevrolet of Buena Park. Shayan assisted us. He is a great person, professional, helpful, respectful, patient, and very kind. It was a pleasure meeting and working with Shayan. Don't get me wrong the entire staff is great, but I highly recommend asking to work with Shayan. I highly recommend anyone visiting here because it's a great dealership. I have had a great experience doing business with Premier Chevy of Buena Park and plan on being a returning customer. Save yourself the time and don't go to another dealership to buy or lease a car. Thank you Shayan and Premier Chevrolet of Buena Park!