Scheduled a service visit using the Onstar app and upon arriving was treated as an inconvenience. Even after receiving a manufacture recall notice, the service assistant was a jerk about it and started giving me an attitude by asking questions like, “how do you know your vehicle is part of this recall”, “is your vehicle even leaking coolant”, “what do you think this repair is getting fixed today”? Great way to shoot yourself in the foot and push away customers that without their business, they would not have a job. What a waste of a schedule day out of the office to deal with these unempathetic and rude service assistants from Chevrolet - a company I have wholeheartedly supported for over 40 years. This is a sad day for me.

I am a single mother of three working seven days a week. Reliable transportation is crucial for my job and responsibilities. Unfortunately, my experience with My 2021 Chevy blazer which was purchased June 10, 2021 at Premier Chevrolet Buena Park and the service department has caused financial hardship, stress, and work disruptions. On August 18, 2022, at about 17,717 miles, the oxygen sensor was replaced under warranty, leaving my car inoperable for three weeks without courtesy or rental assistance, causing me to miss work. On December 15, 2024, I bought a replacement battery from Premier Chevrolet for $409.74. On March 1, 2025, at 71,857 miles, I returned due to transmission and electronics issues. No courtesy vehicle or rental was provided, costing me around $800 in rental expenses until April 3, 2025, despite warranty coverage and a $100 payment. On May 17, 2025, during an oil change, I paid $792 for a torn axle shaft boot, with vehicle return delayed until May 23 due to parts on backorder. No loaner or rental was offered. On October 10, 2025, I spent $3,532.72 for replacement of the brake master cylinder. The vehicle stayed until October 21, yet transmission issues persisted, and I was told delays were due to a dead battery caused by sitting idle. Shortly after, on October 29, the vehicle was returned again for brake problems, and it was not ready until November 10. During over a month of unavailability, communication was poor, and I had to follow up repeatedly. On April 28, 2026, at 91,886 miles, I returned for transmission repairs costing $2,185.75. Initially, I was told it would be covered under warranty, but then conflicting info was given, with communication issues ongoing. I requested to speak with management multiple times; messages went unanswered, and I learned my vehicle was not even serviced because others were prioritized. On May 8, I asked for a courtesy vehicle; none was available. I was promised a call on Monday, which I never received, forcing me to rent another car for $397. Later, I was told the vehicle would be ready on May 15, but it was not available until May 16. I then learned brakes needed replacement, raising doubts about repairs. After retrieving the vehicle, I drove to Firestone, where I noticed severe shifting issues—third transmission failure despite previous repairs. I've spent over $7,000 on repairs, plus costs from ongoing mechanical failures, missed work, and fees. Communicating with the dealership was difficult, involving multiple transfers before speaking with Customer Service Manager Sandra Telles and Service Manager Raymond Zabala. Zabala promised diagnostics and a loaner if I brought it in on May 19, but I was told diagnostics was first required, contradicting his assurance. Left with no choice after years of issues, I took my vehicle and left the dealership, unable to miss more work. As of May 25, 2026, my car remains unrepaired despite paying for repairs that didn't fix the transmission issues. This experience is unacceptable and does not reflect the standards your dealership claims.

Leonel and his Manager made it happen for me and my family by far the best dealer service I have ever experienced!

Leo and all the people there are very helpful and nice l, they will look the way to best help you

Working with Premier has been the best experience ever. This is my 2nd vehicle purchased through them and it just keeps getting better and better.

My Silverado was 19 days after the 3 year/ Bumper to Bumper warranty expired. GM said they could not help but suggested I ask for assistance from the dealership. They were able to help and replaced my battery for $63 instead of the original cost of $623. Randy , the service guy , was very professional and helpful!

Not a very pleasant experience at all. I almost closed the deal on a 2025 suburban they have been trying to sell and get rid of since Aug of last year. Once it came down to the financing, that's when the deal soured. I'd been shopping around for a few months at all the Chevy dealerships in the area and finally decided to go with the Suburban at Premier Chevy. What a big mistake on my part. Rowan and Derek were very professional and smooth talkers throughout the whole process until an assistant manager named Mike, took over the transaction. Mike was very rude, unprofessional, no personality, and very arrogant, Both Rowan and Derek promised that Premier Chevy had 10 to 12 banks they work with to get customers the best rates for their purchase, this Mike guy acted like GM financing is the only bank available. Mike didn't know I did my homework the day prior to my visit and found a few banks that had way better rates than what he was pushing on me. It was late on a Saturday night, and Mike started using his strong-arm tactics, saying I must take the deal now, because it's the last day of month and all discounts will expire if I don't. At that point I knew I was being taken. I ask what about other finance options, because I have excellent credit and an over 800 FICO score. Again, Mike lied and insisted that the 6.2% GM Finance rate was the best out there. Mike was determined he was the expert and would not allow me to talk, He rudely interrupted me every time I spoke and would never reason with me. I find that very unusual for a person in his profession that hhas no customer service skills whatsoever. He got up and just walked away and thank God I never made this purchase. I was able to get a much better deal from another Chevy Dealership that treats their customers with respect professionalism and kindness. Funny thing about this is once all the smoke cleared, a few days passed then I tried to contact Derek several times to get the name of this assistant manager. Both on his office number and his personal cell number that he gave me, Derek was nowhere to be found, after leaving voicemails, emails, text, and even having other employees page him to come to the phone when I called. I finally decided just to go back and talk to him there. When I arrived, again he hides and they send out a guy named Wes to chat with me. Wes is as bad as the others; he plays dumb and ask me how I can help you. i mentioned this is simple, I was just there to get the name of the assistant manager. Up to that point I did not have his name. This Wes guy told me he didn't know. So, I asked him Derek is the one who knows but again Wes won't budge as far as just asking Derek who by the way is hiding out. Anyway, Wes tells me it may be some guy name Mike who has thin skin so that's why this all happened. My recommendation is if you visit this dealership to purchase a vehicle, be aware of all the sketchy people that you may have to deal. I never seen such mess in any dealerships in my life. I've probably purchased new vehicles throughout my lifetime from other dealers, and this was by far the worst ever. I don't even know if the name of this assistant manager is Mike, all I got is what this Wes guy was telling me. Wes refused to ask Derek for me. They all lie over something so simple.

A service advisor named Angelina is awesome. She is very informative. Update me constantly about my car repair status.

Good experience with the service team. They were able to help with what was needed

Bad customer service. Bad customer service. Bad customer service. Bad customer service. Bad customer service.

I just wanted to leave a note about the garbage experience I had with the service department at this dealership. First of all no one answers the phone. There is supposed to be a free shuttle service, but if no one answers the phone then you can't call them to come and pick you up. Also they only run the shuttle till 11am or something which is not very convenient at all. I ended up having to uber in both times which amounted to $40 out of my pocket. Secondly, there are no service loaners so we were out of a vehicle for 3 weeks. Thirdly, after a couple of week had passed I had texted my service advisor on two separate days to try and figure out where my vehicle was and I was not able to get any answer, after this I called but no one picked up the phone and I left a message on the machine... which was never returned... Finally I did get a call that the truck was finished... and I told them that I needed a couple of days to get over to the dealership... I was told that I needed to pay immediately or I would begin to incur storage fees. I was also surprised at the high price that I paid for the service requested, when I complained and wanted an oil change or a discount, I was told that I would get one in the final bill... but this never occurred. When I came in to get the truck there was no one at the service desk to talk to. I brought this truck to the dealership because I needed the airbag recall and needed a few other things fixed. I didn't take it to an independent shop because I wanted things to be done correctly! This did not happen. The trim pieces that I paid out of the nose for look like they are spray painted by a teenager and are put onto the truck crooked! In addition, I was warned that my free airbag replacement might crack my dashboard.... which sure enough... there is a huge split in the driver's side now. So just overall very disappointed... I expected more from Chevy for the price paid. Hopefully this is not the experience that is the norm nowadays... :-(

Great service and welcoming sales agent .i was pleased with my service and help that day

The dealership employees were very helpful very friendly. We had to get experience.. thank you you’re a good customer service.

Melissa was AMAZING, She made purchasing our vehicle hassle free! She was sweet, knowledgeable and did everything that she could to get us into our new vehicle. I am very happy with the vehicle that we chose and the customer service from Melissa! She deserves a rating of 10+++!!!

Customer service and the service department very excellent and they also cleaned my car. Keep up the good work.