Customer Testimonials

Scheduled a service visit using the Onstar app and upon arriving was treated as an inconvenience. Even after receiving a manufacture recall notice, the service assistant was a jerk about it and started giving me an attitude by asking questions like, “how do you know your vehicle is part of this recall”, “is your vehicle even leaking coolant”, “what do you think this repair is getting fixed today”? Great way to shoot yourself in the foot and push away customers that without their business, they would not have a job. What a waste of a schedule day out of the ... Read More

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DealerRater - May 31, 2026

Scheduled a service visit using the Onstar app and upon arriving was treated as an inconvenience. Even after receiving a manufacture recall notice, the service assistant was a jerk about it and started giving me an attitude by asking questions like, “how do you know your vehicle is part of this recall”, “is your vehicle even leaking coolant”, “what do you think this repair is getting fixed today”? Great way to shoot yourself in the foot and push away customers that without their business, they would not have a job. What a waste of a schedule day out of the office to deal with these unempathetic and rude service assistants from Chevrolet - a company I have wholeheartedly supported for over 40 years. This is a sad day for me.

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I am a single mother of three working seven days a week. Reliable transportation is crucial for my job and responsibilities. Unfortunately, my experience with My 2021 Chevy blazer which was purchased June 10, 2021 at Premier Chevrolet Buena Park and the service department has caused financial hardship, stress, and work disruptions. On August 18, 2022, at about 17,717 miles, the oxygen sensor was replaced under warranty, leaving my car inoperable for three weeks without courtesy or rental assistance, causing me to miss work. On December 15, 2024, I bought a replacement battery from Premier Chevrolet for $409.74. On March 1, 2025, at 71,857 miles, I returned due to transmission and electronics ... Read More

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DealerRater - May 25, 2026

I am a single mother of three working seven days a week. Reliable transportation is crucial for my job and responsibilities. Unfortunately, my experience with My 2021 Chevy blazer which was purchased June 10, 2021 at Premier Chevrolet Buena Park and the service department has caused financial hardship, stress, and work disruptions. On August 18, 2022, at about 17,717 miles, the oxygen sensor was replaced under warranty, leaving my car inoperable for three weeks without courtesy or rental assistance, causing me to miss work. On December 15, 2024, I bought a replacement battery from Premier Chevrolet for $409.74. On March 1, 2025, at 71,857 miles, I returned due to transmission and electronics issues. No courtesy vehicle or rental was provided, costing me around $800 in rental expenses until April 3, 2025, despite warranty coverage and a $100 payment. On May 17, 2025, during an oil change, I paid $792 for a torn axle shaft boot, with vehicle return delayed until May 23 due to parts on backorder. No loaner or rental was offered. On October 10, 2025, I spent $3,532.72 for replacement of the brake master cylinder. The vehicle stayed until October 21, yet transmission issues persisted, and I was told delays were due to a dead battery caused by sitting idle. Shortly after, on October 29, the vehicle was returned again for brake problems, and it was not ready until November 10. During over a month of unavailability, communication was poor, and I had to follow up repeatedly. On April 28, 2026, at 91,886 miles, I returned for transmission repairs costing $2,185.75. Initially, I was told it would be covered under warranty, but then conflicting info was given, with communication issues ongoing. I requested to speak with management multiple times; messages went unanswered, and I learned my vehicle was not even serviced because others were prioritized. On May 8, I asked for a courtesy vehicle; none was available. I was promised a call on Monday, which I never received, forcing me to rent another car for $397. Later, I was told the vehicle would be ready on May 15, but it was not available until May 16. I then learned brakes needed replacement, raising doubts about repairs. After retrieving the vehicle, I drove to Firestone, where I noticed severe shifting issues—third transmission failure despite previous repairs. I've spent over $7,000 on repairs, plus costs from ongoing mechanical failures, missed work, and fees. Communicating with the dealership was difficult, involving multiple transfers before speaking with Customer Service Manager Sandra Telles and Service Manager Raymond Zabala. Zabala promised diagnostics and a loaner if I brought it in on May 19, but I was told diagnostics was first required, contradicting his assurance. Left with no choice after years of issues, I took my vehicle and left the dealership, unable to miss more work. As of May 25, 2026, my car remains unrepaired despite paying for repairs that didn't fix the transmission issues. This experience is unacceptable and does not reflect the standards your dealership claims.

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Leonel and his Manager made it happen for me and my family by far the best dealer service I have ever experienced!

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Leo and all the people there are very helpful and nice l, they will look the way to best help you

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Working with Premier has been the best experience ever. This is my 2nd vehicle purchased through them and it just keeps getting better and better.

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My Silverado was 19 days after the 3 year/ Bumper to Bumper warranty expired. GM said they could not help but suggested I ask for assistance from the dealership. They were able to help and replaced my battery for $63 instead of the original cost of $623. Randy , the service guy , was very professional and helpful!

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Not a very pleasant experience at all. I almost closed the deal on a 2025 suburban they have been trying to sell and get rid of since Aug of last year. Once it came down to the financing, that's when the deal soured. I'd been shopping around for a few months at all the Chevy dealerships in the area and finally decided to go with the Suburban at Premier Chevy. What a big mistake on my part. Rowan and Derek were very professional and smooth talkers throughout the whole process until an assistant manager named Mike, took over the ... Read More

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DealerRater - Mar 8, 2026

Not a very pleasant experience at all. I almost closed the deal on a 2025 suburban they have been trying to sell and get rid of since Aug of last year. Once it came down to the financing, that's when the deal soured. I'd been shopping around for a few months at all the Chevy dealerships in the area and finally decided to go with the Suburban at Premier Chevy. What a big mistake on my part. Rowan and Derek were very professional and smooth talkers throughout the whole process until an assistant manager named Mike, took over the transaction. Mike was very rude, unprofessional, no personality, and very arrogant, Both Rowan and Derek promised that Premier Chevy had 10 to 12 banks they work with to get customers the best rates for their purchase, this Mike guy acted like GM financing is the only bank available. Mike didn't know I did my homework the day prior to my visit and found a few banks that had way better rates than what he was pushing on me. It was late on a Saturday night, and Mike started using his strong-arm tactics, saying I must take the deal now, because it's the last day of month and all discounts will expire if I don't. At that point I knew I was being taken. I ask what about other finance options, because I have excellent credit and an over 800 FICO score. Again, Mike lied and insisted that the 6.2% GM Finance rate was the best out there. Mike was determined he was the expert and would not allow me to talk, He rudely interrupted me every time I spoke and would never reason with me. I find that very unusual for a person in his profession that hhas no customer service skills whatsoever. He got up and just walked away and thank God I never made this purchase. I was able to get a much better deal from another Chevy Dealership that treats their customers with respect professionalism and kindness. Funny thing about this is once all the smoke cleared, a few days passed then I tried to contact Derek several times to get the name of this assistant manager. Both on his office number and his personal cell number that he gave me, Derek was nowhere to be found, after leaving voicemails, emails, text, and even having other employees page him to come to the phone when I called. I finally decided just to go back and talk to him there. When I arrived, again he hides and they send out a guy named Wes to chat with me. Wes is as bad as the others; he plays dumb and ask me how I can help you. i mentioned this is simple, I was just there to get the name of the assistant manager. Up to that point I did not have his name. This Wes guy told me he didn't know. So, I asked him Derek is the one who knows but again Wes won't budge as far as just asking Derek who by the way is hiding out. Anyway, Wes tells me it may be some guy name Mike who has thin skin so that's why this all happened. My recommendation is if you visit this dealership to purchase a vehicle, be aware of all the sketchy people that you may have to deal. I never seen such mess in any dealerships in my life. I've probably purchased new vehicles throughout my lifetime from other dealers, and this was by far the worst ever. I don't even know if the name of this assistant manager is Mike, all I got is what this Wes guy was telling me. Wes refused to ask Derek for me. They all lie over something so simple.

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A service advisor named Angelina is awesome. She is very informative. Update me constantly about my car repair status.

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Good experience with the service team. They were able to help with what was needed

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Bad customer service. Bad customer service. Bad customer service. Bad customer service. Bad customer service.

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I just wanted to leave a note about the garbage experience I had with the service department at this dealership. First of all no one answers the phone. There is supposed to be a free shuttle service, but if no one answers the phone then you can't call them to come and pick you up. Also they only run the shuttle till 11am or something which is not very convenient at all. I ended up having to uber in both times which amounted to $40 out of my pocket. Secondly, there are no service loaners so we were out of ... Read More

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DealerRater - Oct 27, 2025

I just wanted to leave a note about the garbage experience I had with the service department at this dealership. First of all no one answers the phone. There is supposed to be a free shuttle service, but if no one answers the phone then you can't call them to come and pick you up. Also they only run the shuttle till 11am or something which is not very convenient at all. I ended up having to uber in both times which amounted to $40 out of my pocket. Secondly, there are no service loaners so we were out of a vehicle for 3 weeks. Thirdly, after a couple of week had passed I had texted my service advisor on two separate days to try and figure out where my vehicle was and I was not able to get any answer, after this I called but no one picked up the phone and I left a message on the machine... which was never returned... Finally I did get a call that the truck was finished... and I told them that I needed a couple of days to get over to the dealership... I was told that I needed to pay immediately or I would begin to incur storage fees. I was also surprised at the high price that I paid for the service requested, when I complained and wanted an oil change or a discount, I was told that I would get one in the final bill... but this never occurred. When I came in to get the truck there was no one at the service desk to talk to. I brought this truck to the dealership because I needed the airbag recall and needed a few other things fixed. I didn't take it to an independent shop because I wanted things to be done correctly! This did not happen. The trim pieces that I paid out of the nose for look like they are spray painted by a teenager and are put onto the truck crooked! In addition, I was warned that my free airbag replacement might crack my dashboard.... which sure enough... there is a huge split in the driver's side now. So just overall very disappointed... I expected more from Chevy for the price paid. Hopefully this is not the experience that is the norm nowadays... 🙁

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Great service and welcoming sales agent .i was pleased with my service and help that day

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The dealership employees were very helpful very friendly. We had to get experience.. thank you you’re a good customer service.

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Melissa was AMAZING, She made purchasing our vehicle hassle free! She was sweet, knowledgeable and did everything that she could to get us into our new vehicle. I am very happy with the vehicle that we chose and the customer service from Melissa! She deserves a rating of 10+++!!!

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Customer service and the service department very excellent and they also cleaned my car. Keep up the good work.

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8:00 am appt for a simple oil change. Took 1 hour and 15 minutes. Lily M was offering a 29.95 oil change but of coarse my 2019 Blazer uses synthetic oil so it was 85.00 bucks. Gotta a free car wash outta of the visit so it wasn’t all bad.

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took my car to do alignment, this spot catch me cause of good reviews even their prices higher than others, service staff was very friendly but nothing was done brought my car at 10am was expecting it finished in few hours cause i did appointment a week ahead so got back at 3.40pm and was informed that my car still waiting and not gonna be done today was very disappointed so have to take it to other place i wouldnt trust this dealer again

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If I could give this place one star, I would. I had my front brakes replaced here less than six months ago and have driven fewer than 3,000 miles since. I recently returned for a rear brake service and oil change, only to be told that my front brakes—which they replaced—already needed to be changed again. When I questioned how that was possible, they had the nerve to ask if I “drive hard,” as if that would justify such rapid wear. I pointed out that if the brakes they installed are already worn out, either they never replaced them ... Read More

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DealerRater - Jun 2, 2025

If I could give this place one star, I would. I had my front brakes replaced here less than six months ago and have driven fewer than 3,000 miles since. I recently returned for a rear brake service and oil change, only to be told that my front brakes—which they replaced—already needed to be changed again. When I questioned how that was possible, they had the nerve to ask if I “drive hard,” as if that would justify such rapid wear. I pointed out that if the brakes they installed are already worn out, either they never replaced them properly in the first place, or the parts they used were defective. Instead of taking responsibility, the manager, Mr. Ralph Rodriguez (Parts Manager), insisted it wasn’t a defect—claiming a defect would mean the brakes would be “falling off.” I felt dismissed and talked down to. The experience was made worse by how unprofessional and rude the manager was. Nadia Leon, the salesperson who relayed the message, simply repeated what I was told without offering any real help or accountability. This whole situation felt like a money grab, and I honestly expected better from a dealership that I always come to... I came here because I thought I could trust them. I was wrong. I’ll be finding a local mechanic I can actually rely on. I’ll NEVER return and Strongly recommended others to NOT come here. Do not recommend—completely untrustworthy experience.

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They are friendly, knowledgeable, reliable, listen attentively making sure they understand my needs and explain exactly what they will be doing to my car. I bought this car from them 10 years ago and I have always come to them to keep my car in good condition.

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Seems to me that this Dealership needs help on a lot of different things. Customer service, communication within each other and the speed on service. First off when I walked in today at 11:05 am with an appointment I wasn’t greeted right away. I waited about 5 minutes before I was finally acknowledged. After my service was completed for an oil change which took two hours again with an appointment. I think this is too long from someone to have to wait with an appointment. It took my service advisor more than 30 minutes to realize my vehicle was out front parked ... Read More

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DealerRater - Mar 13, 2025

Seems to me that this Dealership needs help on a lot of different things. Customer service, communication within each other and the speed on service. First off when I walked in today at 11:05 am with an appointment I wasn’t greeted right away. I waited about 5 minutes before I was finally acknowledged. After my service was completed for an oil change which took two hours again with an appointment. I think this is too long from someone to have to wait with an appointment. It took my service advisor more than 30 minutes to realize my vehicle was out front parked waiting. The only reason she realized it was ready was because I went to ask her how much longer it would take for her to give me my vehicle. I counted the time from the mechanic walking in to release my keys to when she gave me my ticket. it was 30 mins that the truck was out front parked ready. I received my vehicle dirty they didn’t even put it thru the car wash for me. Horrible! I’ll think twice before I give my business to this dealer.

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Great Service completed on our 2013 Camaro. Premiere’s Service rep - Jerry Landeros, guided us through the process, and kept us up to date on costs & the progress, until it was delivered back to us. Thanks to Jerry & the Premiere Team for taking care of us.

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My car was in service for over 2 days, the advisor Daniel never call or text me to update me on the vehicle. When I pick up the car they did not put in what they did to fix the problem on the invoice, however I did received a text from Daniel that they did find the issue and replace the fuse. But on the invoice it said could not duplicate customer concern , when they did duplicate it. And when I come back to ask them to print out a new invoice with the replaced fuse they said NO they could ... Read More

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DealerRater - Feb 6, 2025

My car was in service for over 2 days, the advisor Daniel never call or text me to update me on the vehicle. When I pick up the car they did not put in what they did to fix the problem on the invoice, however I did received a text from Daniel that they did find the issue and replace the fuse. But on the invoice it said could not duplicate customer concern , when they did duplicate it. And when I come back to ask them to print out a new invoice with the replaced fuse they said NO they could not because the invoice closed. My first time there and it’s not a good experience.

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Very bad communication about vehicle while in service multiple times since October through January. Will consider going elsewhere for future service.

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Amazing service advisor Gerardo was amazing and got my vehicle taken care of in a very reasonable timeframe! Great job!

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Great group of people who are always happy to help. I am a happy customer.

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They did a great job on the work and went above and beyond with a free car wash

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Ivan was more than patient with us when it came to picking out the right vehicle for us. He was very professional and kind. I will and would recommend this dealership, because the entire staff was friendly and professional.

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We received excellent service at Premier Chevrolet! We were greeted by salesman Broady who was helpful and knowledgeable throughout the process. Sales manager Chris also delivered excellent customer service! Rick from finance was fast and informative. Great experience overall. Thank you Chevy of BP!

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Had my truck for 2 days straight, left me without a vehicle to drive!! No good

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Great customer service. Attentive to the customers needs..sales personnel are outstanding. Not overwhelming, helpful

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The worst service department ever! Over 3 hours for an oil change and that was with an appointment ! Will never be back

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Excellent service as always. Randy is certainly exceptional, hands down. He always goes above and beyond and listens and is a great communicator between the customer and the auto technicians. Even when we run into hurdles, he understands both sides and works to get an and reasonable solution for all. Will definitely return here as long as he’s around!

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Derek Stuart, is an awesome sales person, he has so much patience with me and my daughter. He explained everything in detail even taught me a couple of things. He genuinely cares about his customer. He even bought my daughter and I a burger and fries just to make her happy. That’s great customer service if I ever buy a car again I’ll make sure to come see Derek Stuart at Buena Park. As far as I concerned he is the sales person of the year and even the regions.

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Going to car dealerships can be overwhelming and stressful. I did not experience those feelings going to Premier Chevrolet of Buena Park. The staff are kind, professional, respectful, informative, and you'll not feel pressured in buying or leasing a car. My wife Tina and I recently leased our second car from Premier Chevrolet of Buena Park. Shayan assisted us. He is a great person, professional, helpful, respectful, patient, and very kind. It was a pleasure meeting and working with Shayan. Don't get me wrong the entire staff is great, but I highly recommend asking to work with Shayan. ... Read More

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DealerRater - Jul 6, 2024

Going to car dealerships can be overwhelming and stressful. I did not experience those feelings going to Premier Chevrolet of Buena Park. The staff are kind, professional, respectful, informative, and you'll not feel pressured in buying or leasing a car. My wife Tina and I recently leased our second car from Premier Chevrolet of Buena Park. Shayan assisted us. He is a great person, professional, helpful, respectful, patient, and very kind. It was a pleasure meeting and working with Shayan. Don't get me wrong the entire staff is great, but I highly recommend asking to work with Shayan. I highly recommend anyone visiting here because it's a great dealership. I have had a great experience doing business with Premier Chevy of Buena Park and plan on being a returning customer. Save yourself the time and don't go to another dealership to buy or lease a car. Thank you Shayan and Premier Chevrolet of Buena Park!

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If I could give negative ratings, I would. I brought my vehicle in, and more damage was caused. I tried to resolve the issue with the “Customer Experience Manager” who refused to ever call back or even have a conversation about my concerns. They caused so much damage and lost my trust in anything that I had the car taken elsewhere to be fixed. Do not trust this dealership’s service dept at all. They created a larger problem than what I had when I brought the car and then tried to blame it on me. They won’t communicate ... Read More

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DealerRater - Apr 9, 2024

If I could give negative ratings, I would. I brought my vehicle in, and more damage was caused. I tried to resolve the issue with the “Customer Experience Manager” who refused to ever call back or even have a conversation about my concerns. They caused so much damage and lost my trust in anything that I had the car taken elsewhere to be fixed. Do not trust this dealership’s service dept at all. They created a larger problem than what I had when I brought the car and then tried to blame it on me. They won’t communicate and certainly won’t accept responsibility for their actions. Even the CEM won’t call despite being told by GM Customer Service to reach out to try and resolve this.

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Worst after Sales Service - My niece and I purchase a 2021 Chevy Trax from Derrick at this dealership. It was a pleasure working with Derrick, he made sure the sales process was smooth. A couple of weeks later my niece had an accident and the car was towed to the dealership, The dealership took about a week and told us that it requires a brand new transmission about $9-11k. The insurance adjustor approved an used transmission and we had no issues. 30 days later, the dealer service manager has not repaired the car. Last evening, he told us that he ... Read More

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DealerRater - Jan 10, 2024

Worst after Sales Service - My niece and I purchase a 2021 Chevy Trax from Derrick at this dealership. It was a pleasure working with Derrick, he made sure the sales process was smooth. A couple of weeks later my niece had an accident and the car was towed to the dealership, The dealership took about a week and told us that it requires a brand new transmission about $9-11k. The insurance adjustor approved an used transmission and we had no issues. 30 days later, the dealer service manager has not repaired the car. Last evening, he told us that he finally put the car on the ramp and found that additional parts were needed and now we need to wait for the insurance adjuster to come back and take a look. We have run out of the rental car allowance from the insurance company. I emailed several times to Derrick and the service department, no response. My niece is new to the country and they are giving her some lame excuses. This is the first chevy in the family and now I understand why folks prefer the toyotas and the hondas. Our family is a toyota and a honda family. Long story short, it seems like once they sell you the car, they care less about the service. Those who care about after sales service, I would not recommend this dealership.

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I had a broken side mirror on my Chevrolet so I went to Premier Chevrolet. The service writer told me I needed one or two parts to make the repair but they would have to be ordered. So I paid in advance for the lesser expensive part. I returned to the dealer and left the vehicle for installation. It was determined I needed the other part not ordered instead, so that part was ordered as it was in at a nearby dealer. When I went to pick up the car I noticed the mirror matched in color the same as ... Read More

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DealerRater - Dec 26, 2023

I had a broken side mirror on my Chevrolet so I went to Premier Chevrolet. The service writer told me I needed one or two parts to make the repair but they would have to be ordered. So I paid in advance for the lesser expensive part. I returned to the dealer and left the vehicle for installation. It was determined I needed the other part not ordered instead, so that part was ordered as it was in at a nearby dealer. When I went to pick up the car I noticed the mirror matched in color the same as the car. I was told my part would have to be painted as it came in black. I then looked at the mirror and it appeared to be the old part installed, not the new one. It had minor scratches on it.. The mechanic admitted he had not used the new part because the old one was already painted. I then asked for the part I paid for and he gave it to me in the shipping protective bag. I then went to the cashier for refund and was eventually told after much discussion that I needed the receipt. Premier claims they don’t have access to the receipts even when it was just a couple days prior. So I left the dealership after telling them I would dispute the credit card charge and write up many bad reviews. On my way home I received a call from my service writer that he had made a copy of my parts receipt and attached it to the repair order so I could return for a refund. I then turned around and returned to Premier Chevrolet. Upon arrival there, there was silence from the employees when I entered. The cashier was busy on her cell phone but eventually was told someone would be called to help me. Seven minutes later a man who didn’t identify himself said “ How can I help you” I said you don’t know why I am here? Is there no communications between your staff. He then repeated the same line again. I then walked a few steps to my service writer and asked him to please explain to this man why I am here. I am sure he knew exactly why I was there, he was just playing with me. Once I told him why I drove back to the dealership he said we need the receipt. I told him the service writer had a copy he made when I brought the car in. He then said where is the box. He said” we can’t take it back without the original box. I told him I never had the mirror or box. It was ordered by your parts department staff and delivered directly to the dealership. I asked why can’t someone just go back into the garage and get the box. To which the parts manager said its not his job to dig around looking for it. I said its only been a few minutes and the mechanic can certainly located it since he knows where he set it. Eventually, someone went to get the box. So now they had the box but insisted on the original receipt. This is for a $77.00 plastic part. I had to ask the man who he was and asked for a business card also. I was told I would have to return the next day with the original receipt even though they had made a copy of it earlier in the day. I told them all that this was bad customer service and asked do you think I would ever buy a new car here or even come back for service. California auto repair dealers are required to return the old parts if asked and usually do even if not asked. In this case no used parts where returned, in fact the dealership was going to keep the new part I had paid for and was not needed. When I discovered their scam, they then decided to make it hard to get a refund. I will never return to this dealership for service or purchase. I will tell as many people as possible to never go there because of poor customer service and parts scam. I am in the market for a new car but will perhaps not even consider Chevrolet. I have been a loyal Chevrolet owner for many years and this current vehicle is my 12th Chevrolet. I asked the parts manager to have the general manager call me the next day. Time will tell.

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CONTINUED... I walked out laughing, knowing that they don't intend on selling any vehicles based on these poor sales tactics. CHRIS RAHANNA thought someone with tier 1 credit was going to accept such disgraceful terms. Not once did they ever mention the current Truck Season deals they supposedly have going on for well qualified buyers. This tactic leads me to believe they aren't interested in selling vehicles. They use the dealership as a front to let all of the employee's gallivant how the deem fit. Ira then followed me out and asked if his manager TY OBERLY could ... Read More

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DealerRater - Sep 15, 2023

CONTINUED... I walked out laughing, knowing that they don't intend on selling any vehicles based on these poor sales tactics. CHRIS RAHANNA thought someone with tier 1 credit was going to accept such disgraceful terms. Not once did they ever mention the current Truck Season deals they supposedly have going on for well qualified buyers. This tactic leads me to believe they aren't interested in selling vehicles. They use the dealership as a front to let all of the employee's gallivant how the deem fit. Ira then followed me out and asked if his manager TY OBERLY could give me a call to try and negotiate a price. I told him he better have a better deal than what that other P. O. S. Chris Rahanna was trying to gouge me with. "TY" did call and apologized for the inconvenience, but it was clear he didn't truly care about the experience I had received during my visit. He brushed it off, Stating I was in the wrong for coming into the dealership without calling beforehand. He then said that their service didn't seem to meet my expectations and that he wouldn't be able conduct business moving forward. I laughed as if he had thought I was interested in doing so. Word of advice to Steve Anema, you should never lose your cool and speak to another individual the way you did in front of a customer! If you had an issue with what your salesman did you should have respectfully taken him to the side to discuss your issues behind closed doors. In summary, my experience at Premier Chevrolet left much to be desired, and I would caution anyone considering a visit to be prepared for a frustrating and unsatisfactory encounter. The lack of organization and basic inventory management was astonishing. It was evident that the dealership was ill-prepared to handle customer inquiries and provide a seamless experience even though I was the only customer present. PLEASE do your due diligence and read all of the bad reviews about this dealership and how they are always taking advantage of you, the consumers!

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If you're in the market for a dealership that excels in playing games and attempting to take advantage of customers, look no further than Premier Chevrolet. My recent visit to this dealership was marred by a lack of price transparency and a highly rude and disrespectful staff. My recent visit to Premier Chevrolet turned into an ordeal that tested my patience and left me profoundly dissatisfied. What should have been a straightforward experience became a frustrating maze of issues with their inventory management, unavailability of vehicles, and pricing structure that did not align with market standards. The staff's ... Read More

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DealerRater - Sep 15, 2023

If you're in the market for a dealership that excels in playing games and attempting to take advantage of customers, look no further than Premier Chevrolet. My recent visit to this dealership was marred by a lack of price transparency and a highly rude and disrespectful staff. My recent visit to Premier Chevrolet turned into an ordeal that tested my patience and left me profoundly dissatisfied. What should have been a straightforward experience became a frustrating maze of issues with their inventory management, unavailability of vehicles, and pricing structure that did not align with market standards. The staff's behavior was nothing short of disappointing, as they failed to provide the professionalism and courtesy one would expect when visiting a dealership. I recently embarked on a journey of over an hour to visit Premier Chevrolet, with high hopes of checking out a specific truck I had in mind. However, my visit turned into a frustrating ordeal that left me deeply disappointed. The salesman Ira and I embarked on a wild goose chase to locate not one but three specific trucks. Upon arriving at the dealership, my first challenge was navigating the dealership's small lot for over an hour, searching high and low for the truck I came to see. To my disbelief, I eventually discovered that the truck was not on the lot, but rather sitting in the driveway of the Internet Manager, Ty Oberly, who, as it turned out, was on his day off. My interactions with the staff during this ordeal were less than satisfactory. While the sales representative attempted to be friendly and helpful, the overall communication was disjointed, and nobody seemed to have a clear answer as to why the truck was off-site. But the frustrations didn't end there. The second truck I was interested in seeing had its own set of problems. After inquiring about it, I was informed that the keys had been lost, rendering the vehicle inaccessible for viewing. This left me flabbergasted; how could a dealership misplace keys to a vehicle they were trying to sell? -a baffling oversight for a dealership. In our quest to locate the third truck, walking around the lot holding down the panic button. A vehicle pulls into the lot and parks. The alarm started going off as to our amazement we had finally found the truck to be in possession of "The CONTROLLER" (STEVE ANEMA). As we walked up to Steve as he stood alongside the vehicle dumbfounded that the alarm seemed to be going off. Ira advised that I wanted to see the truck. Steve then became enraged, glaring at IRA with such hate and aggressiveness quickly admonished (IRA) for simply trying to do his job. He then said "let me get my personal belongings first". As if it was going to be a major inconvenience for him to do so. I then intervened with Steve and instructed him not to remove his belongings. This revelation was baffling and infuriating. I couldn't fathom why several vehicles I was interested in were not readily available on the lot during regular business hours. The lack of transparency in this matter was utterly disheartening. Customers should not be subjected to such confusion and inconvenience, especially when making significant efforts to visit a dealership. It's frustrating as a customer to not have the opportunity to see the full inventory and make an informed decision. Ira attempted to persuade me to try and run my credit. I explicitly expressed my preference to review all the numbers before running my credit, a reasonable request given my Tier 1 credit rating that I showed Ira, to get a better rate. I hoped that Premier Chevrolet, given their peculiar practice of allowing managers personal use of dealership vehicles, would offer a competitive deal on the now "used" vehicle with the claimed 2000+ miles on it. He then agreed to speak with (CHRIS RAHANNA) "SALES MANAGER" who sent a highly disrespectful offer with 9% interest. I walked out laughing. CONTINUED...

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**EV OWNERS** Do not bring your vehicle for service here. EV Techs are only available 2 days a week and staff will not let you know this until you get there. What should've been a 2 hour service took 3 days for me.

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I purchased my 2021 blazer and they promise you the moon at time of purchase but when you need them they ignore you. My car needs service and I wa la told that I can get a loaner or rental when purchased my car and now they’re telling me I’m on my own. I would have to pay out of my pocket for a rental. I would never recommend this dealer at all!!!!

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Bought TWO cars from this dealership. Sebastian is great! Staff is great! Service dept was friendly. But having to pay OVER $220 for an oil change is a compete COMPLETE RIPOFF! I have been a loyal customer to Premier Chevrolet with buying two from them AND having both cars serviced there as well. I have been out of work for over a year now due to a work injury. I received an offer for a discounted oil change. So i felt relieved to bring my car in. Later to find out that the offer does not apply to my car, even ... Read More

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DealerRater - Feb 10, 2023

Bought TWO cars from this dealership. Sebastian is great! Staff is great! Service dept was friendly. But having to pay OVER $220 for an oil change is a compete COMPLETE RIPOFF! I have been a loyal customer to Premier Chevrolet with buying two from them AND having both cars serviced there as well. I have been out of work for over a year now due to a work injury. I received an offer for a discounted oil change. So i felt relieved to bring my car in. Later to find out that the offer does not apply to my car, even though it says it does. So instead of paying what I thought would be maybe just over $100 with the promo, I'm told it's $240+. FOR AN OIL CHANGE! I literally felt my stomach drop! I was COMPLETELY knocked down by the crazy cost of an oil change. I cannot and will not be bringing my car back for routine oil changes anymore! Nor to any other dealership with it costing an arm and a leg for something so simple as an oil change. I used to do them all the time! I priced the parts(oil and filter) from an auto parts store and the filter sold for 15.99(Mobil 1). The oil, 0w-40 full synthetic Mobil 1 10 qts was $36.99 for 5 qt container. So two needed. That's $90+tax. I think I'll just change my own from now on! Sorry you lost my business for future service!

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Helped me with everything I need and they did the work fast. Really liked the service

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This is my second lease with Premiere and Tricia who is the BEST sales person on the planet. She doesn't play games and has everything prepared and ready to be signed and explains any issue you may not understand quickly and clearly. I highly recommend both her and the dealer.

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Always a pleasure stopping by and getting my vehicle serviced. Happy with the staff and technicians

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Randy was extremely cordial and was more than happy to explain the work I asked about having done on my truck. He was kind enough to keep me posted on how much longer it was going to be and I felt the waiting area was comfortable and well accommodated.

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Great welcoming and experience at the dealership. The process for buying my new car was very smooth and no hassle.

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Really appreciate the time the team took and amazing understanding on what we needed. Really worked with us and got us got we wanted. Very nice costumer service and friendly.

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There always nice and call me when my car is done. Very professional thank you

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Gabby nos dio muy buen servicio y fue muy amable hizo lo mejor para ayudarnos con mi esposa a pesar de no tener crédito.

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I was referred to premium chevrolet by kbb who gave my car a rating and value. I was told they would be interested in buying my C8 corvette. After they inspected the car and found nothing wrong with it they offered me between 2k-3k less than kbb appraised it. My 2020 corvette had only 1850 miles and has always been garaged. The car is spotless and is primo. I told the salesman I would not sell them my car for the price they quoted. The gentleman said he would go to his manager to see if he could offer more. I ... Read More

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DealerRater - Oct 29, 2022

I was referred to premium chevrolet by kbb who gave my car a rating and value. I was told they would be interested in buying my C8 corvette. After they inspected the car and found nothing wrong with it they offered me between 2k-3k less than kbb appraised it. My 2020 corvette had only 1850 miles and has always been garaged. The car is spotless and is primo. I told the salesman I would not sell them my car for the price they quoted. The gentleman said he would go to his manager to see if he could offer more. I asked how they would handle payment that I would like to have them wire the money to my bank. I told him once the funds were verified I would hand him the pink slip. He told me that he wouldn't do that. I, first would have to sign a sales slip and hand over the pink slip and car. Not until then would I get paid and that would be a check. I then told him that was unacceptable as he would have my signed over pink slip and my car and I would have a check, which i would have to deposit, wait till my bank has it cleared (which might be several days) to get my funds. I said this is not how I do business. It was one sided. I told him checks can be stopped plus it takes a while to clear. He told me they've been around years and not going anywhere. I then said first you offered less than kbb appraised value. Second you won't wire transfers funds and third you want me to give you my car, my pink slip and sign sales order giving you complete ownership of my car. I'll have only a piece of paper in check form, not even a cashiers, check to try and collect the cash. And need to wait for funds. I would not sell them my car under their conditions nor would I ever do business with them. I have a new corvette ordered and should be delivered next month and boy am I glad I didn't order thru premium. I read reviews for premium chevrolet and they are terrible. Stay away from this dealership folks. I would never ever do any business with them. I'm not new to buying and selling cars. I've owned 5 vettes and I have built and ordered my 6th. It's a 2023 Corvette C8.

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We got a quote on selling our car at Carmax, but we decided to see what Premier Chevy would give us! We met with sales rep Gabby who was very friendly and personable! They took a look at our vehicle right away! The inspection process was very quick, and we actually received a higher offer than we had received at Carmax! The sales transaction was handled in a relatively short time…and the whole process was pretty much stress free!

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Nice People and Nice place I like so much my new car I found what I need for my work🙏🏻🙏🏻

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I made an appointment to take my truck to service because I had a check engine light on and it was there in service for four days and when I went for my truck I had the check engine light off and when I drove for 20 minutes and arrived at work I turned off my truck and then I turned it on again and there was the light on again. My question is why it last 4 days

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Steven gos out of way to help me very good service nose went to do lessons to me

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Premier always gets my car in and out fast. Technicians are first class as are the service writers and staff.

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Excellent service and comfortable lobby. I’ve been to a couple of Chevrolet dealerships in Orange County, CA, and Premier Chevrolet of Buena Park is by far the best! Thank you for the great service.

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Randy was great explained everything step by step. Will definately bring my car back again for service! Great job.

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Great service from Levit and the rest of the service staff. They even washed my Chevy Colorado after servicing it.

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My truck has same issues and service again and again but they justed telling me there is no error or any issues .they did change nee transmission and still have problems .i made a appointment 7/19 and when i called them 7/21 and service lady told me i will called you back before noon but she didnt and i call back her 1 1/2 hour and sorry but we have to checked and she told me i will called you back in 30 minutes but she didnt and call her back in 2hours later and she’s didn’t pick up the phone and 3 minutes ... Read More

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DealerRater - Jul 22, 2022

My truck has same issues and service again and again but they justed telling me there is no error or any issues .they did change nee transmission and still have problems .i made a appointment 7/19 and when i called them 7/21 and service lady told me i will called you back before noon but she didnt and i call back her 1 1/2 hour and sorry but we have to checked and she told me i will called you back in 30 minutes but she didnt and call her back in 2hours later and she’s didn’t pick up the phone and 3 minutes later ahe dosent find out any issues of my truck ..come on !! Just check issues what is the problems and i takes 3days and i have to call and call back to reach the service whats going on ! This is not only time last time and still have same service never call back to customer! I m bery disappointing and all the dame services I will never visited this dealer at all.not fixing issues .they never called back to customer and promised

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Absolutely shady experience. I get a call from this dealership regarding an online inquiry that I had made for a Chevy bolt. I was told by the customer support person that there was a bolt in stock and that I should come in TODAY to test drive it, and also speak with somebody in finance about lease versus finance options. I was given an appointment time and assured that someone will be there to assist me. I get to the dealership, on time to check-in. The sales person whom I spoke with was completely clueless to my appointment, had no ... Read More

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DealerRater - Jul 21, 2022

Absolutely shady experience. I get a call from this dealership regarding an online inquiry that I had made for a Chevy bolt. I was told by the customer support person that there was a bolt in stock and that I should come in TODAY to test drive it, and also speak with somebody in finance about lease versus finance options. I was given an appointment time and assured that someone will be there to assist me. I get to the dealership, on time to check-in. The sales person whom I spoke with was completely clueless to my appointment, had no idea what I was talking about, then proceeded to tell me they had no vehicles, specifically the bolt that I was inquiring about, and there were no bolt models to test drive. On top of that, there were no sales advisors to help me because they are “ busy with other clients” and the wait would be significant. This sales person then goes to speak to somebody else in the back, then confirms I do have an appointment, and appears just as confused as I am in regards to where the miscommunication started. She then proceeds to tell me about available vehicles, and here’s the kicker, “The Markup” because all dealerships are doing it - which I disagree because I personally purchased a vehicle with no markup three weeks ago and I was now just looking to lease a commuter vehicle. So again, I don’t really know what is going on here, why the lack of communication, but it appears to be some sort of scam for clients to be drawn into the dealership with false information so these sales advisors can sell you on available with markups because inventory is limited everywhere. My advice for any potential client of this dealership is to just stay away, there are other dealerships that are more honest, and they’re not out to screw you over. Unfortunately this is probably some ploy this dealership has to gain clients to pressure you into a vehicle that you may not be necessarily wanting. Please make smart choices. - - - - Experiencia absolutamente sombría. Recibo una llamada de este concesionario con respecto a una consulta en línea que hice sobre un Chevy Bolt. La persona de atención al cliente me dijo que había un Bolt en stock y que debería venir HOY para probarlo, y también hablar con alguien en finanzas sobre las opciones de arrendamiento o financiamiento. Me dieron una cita y me aseguraron que alguien estaría allí para ayudarme. Llego al concesionario, a tiempo para hacer el check-in. El vendedor con el que hablé no tenía ni idea de mi cita, no tenía idea de lo que estaba hablando, luego procedió a decirme que no tenían vehículos, específicamente el Bolt sobre el que estaba preguntando, y que no había modelos para probar. Además de eso, no había asesores de ventas para ayudarme porque están "ocupados con otros clientes" y la espera sería significativa. Este vendedor luego va a hablar con otra persona en la parte de atrás, luego confirma que tengo una cita y parece tan confundida como yo con respecto a dónde comenzó la falta de comunicación. Luego procede a informarme sobre los vehículos disponibles, y aquí está el truco, "El sobreprecio" porque todos los concesionarios lo están haciendo, lo cual no estoy de acuerdo porque personalmente compré un vehículo sin sobreprecio hace tres semanas y ahora solo buscaba arrendar un vehículo de cercanías. Entonces, de nuevo, no sé realmente qué está pasando aquí, por qué la falta de comunicación, pero parece ser una especie de estafa para atraer a los clientes al concesionario con información falsa para que estos asesores de ventas puedan venderle los vehículos disponibles, con márgenes porque el inventario es limitado en todas partes. Mi consejo para cualquier cliente potencial de este concesionario es que se mantenga alejado, hay otros concesionarios que son más honestos y no están dispuestos a fastidiarlo. Desafortunadamente, esta es probablemente una estratagema que este concesionario tiene para ganar clientes para presionarlo en un vehículo que no necesariamente desea. Por favor, tome decisiones inteligentes.

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Levit was an awesome service provider who communicated extremely well throughout the service process for my Chevy Volt. I was extremely happy with the dealership service department.

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While it was extremely busy, Randy and the service department did everything to get me out as soon as possible. This was my very first visit to Premier Chevrolet and I was impressed!

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I am writing this review because I was helped really well by Gabby. She was patient and helpful. Really great service in my language Spanish.

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Very friendly staff and prompt service. I have been coming here since I purchased my truck. Quality and timely service.

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Easy to deal with but they should have a connected online list with other dealers of service done and needed for your vehicle.

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Took my car in for a scheduled service. The service rep (Nadia) explained all of the work that would be performed, provided me with a complete cost breakdown & addressed my questions and concerns. Great communications with the service department. Nadia kept me informed as to progress of the work & additional issues discovered by the technician. The service was completed as promised.

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Great customer service and prompt service! Always conscious about my time. Thank you for all your help Gabby Vilchis (sales rep).

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Went to Premiere Chevrolet to sell a used car after being contacted by Gabby from my listing. Was able to get a deal that was close to the initial offering after the mechanical inspection that turned up one issue. Process was easy as Gabby had all of the paper work ready when I arrived. This dealership is very clean just like the Premiere Jeep location that I bought my newer car from. Both are owned by the same dealer. Again, thanks for your help Gabby!

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Gracias Gabby por tu sincera ayuda! Es bueno saber que hay personal como usted que ayude a los hispanos y hable español. Claro que volveremos por nuestro próximo vehículo.

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Great service Randy give us a fantastic service highly recommended this place of Buena Park

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After going to over 10 dealers i decided to buy my car here, Ben was so great! He worked with me and made me feel comfortable was not pushy at all was very patient and easy to talk to. He listened to what i had to say and didn’t steer me in any other direction or to purchase something i didn’t want. Over all it was a delightful experience, i would definitely recommend coming here.

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My experience with the staff has been perfect from start to finish. No over pushy salespeople, easy price negotiation. The management was exceptional, especially Ty. The purchase process was flawless. I would like to thank the entire team.

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Must say excellent customer service! Tommy was amazing! He was very helpful, patient and so professional. Gave us the best deal. We are 100% satisfied.

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Always a pleasure, very helpful and they listen. Very good service , love taking my car in

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Ben was great! He was very knowledgeable, and helped me throughout the buying process. Will definitely recommend him.

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I strongly advise you to not go to Premier Chevrolet for service. I had the worst experience. The service department quoted me a price then when finished stated they misquoted me. They had my car for four days and not once did they contact me regarding my car. I was the one calling them and when I asked to speak to the person handling my vehicle, always got their voicemail. It took me calling repeated times to get a reply, which was always a text. When going to get my vehicle, it was sitting out but the individual kept walking ... Read More

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DealerRater - Feb 8, 2022

I strongly advise you to not go to Premier Chevrolet for service. I had the worst experience. The service department quoted me a price then when finished stated they misquoted me. They had my car for four days and not once did they contact me regarding my car. I was the one calling them and when I asked to speak to the person handling my vehicle, always got their voicemail. It took me calling repeated times to get a reply, which was always a text. When going to get my vehicle, it was sitting out but the individual kept walking around the entire parking lot, stating they couldn’t find it. I had to point it out to him. Then they couldn’t find the car keys. Ridiculous!!My door handles were one of the estimates I had to get fixed. They were lifting from the body of the truck just a bit. The ones I decided not to get done were even worst then when I took it in. My alarm that they supposedly fixed started acting up the first night I brought it home. Which was a Saturday night so of course I can’t take it back on Sunday because they are closed. When Monday morning rolled around I thought to myself, “ Now why would I willingly put myself through that awful experience again?” Though I paid way too much for what they should have fixed correctly, I would rather take it somewhere else.

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Great customer service but just dissapointed on how they keep saying a complimenatry car wash will be given but my truck never gets washed or vacuumed

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Awesome service !! Never have a problem. Thank you Steve for the outstanding customer service ! I will be retuning back!!

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They were amazing. They made the experience painless and super easy. I will be back

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Took 3hrs instead of 1.5. Service rep had bad communication with myself and his technicians. My car sat ready for 30 min after I had advised the service rep that it was ready. My car was also not washed after being serviced but every other car was.

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So far I have reacivin a good care of my truck and l am happy with it thank you.

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Great experience, sales wasn’t pushy They were willing to work with me. Clean environment. Knowledgeable of all Chevy products sold within the facilities. Clean facility as well.

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We were out of town and on vacation with coolant system and water pump issues. We were seen right away. Everyone was so helpful and professional! - Mike & Tanya (Las Vegas, NV)

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Professional and personal. There was no pressure as I went to shop other dealers but ultimately came back here. Sebastian was the guy to close the deal.

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Customer service rep Luis was great made me feel very welcomed and appreciated! Thank you for that!

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I wish I could rate them with no star at all! Pulled into the service drive and the employees were standing there fraternizing. One of them looked at me at threw his head up as to gesture “what’s up”, like we’re friends and he’s not at work. So I sit there and wait to be acknowledged and nothing. I get out walk in and stood there for a minute in front of 3 employees and no one even said hello or how may we help you. Finally I walked up to an advisor and asked so they greet ... Read More

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DealerRater - Jun 23, 2021

I wish I could rate them with no star at all! Pulled into the service drive and the employees were standing there fraternizing. One of them looked at me at threw his head up as to gesture “what’s up”, like we’re friends and he’s not at work. So I sit there and wait to be acknowledged and nothing. I get out walk in and stood there for a minute in front of 3 employees and no one even said hello or how may we help you. Finally I walked up to an advisor and asked so they greet clients and she replied SOMETIMES! Like wow, really? Only needed an oil change and alignment and was there for about 4 hours or more. My advisor walked in from the shop and said my car was almost done, but I could clearly see it parked, done and unattended. I waited about 5 minutes and told her I seen my car just sitting then she decides to tell me it was done and she was doing the paperwork. Wouldn’t go back if the service was free!! Terrible customer Service and communication!!

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The worst treatment I have ever had from sales personnel. Was told one price and then offered another if I signed yesterday. They then showed me a different paper and acted like I was stupid. Very poor service.

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I think it’s great that you have the text feature to check on the status of your car in service, but if you never get a response once you text then you shouldn’t offer it. It just becomes very frustrating to the customer when they are trying to check on their car and no one responds. I just had to drive down 20 minutes before you closed to see if I could get my car. Then sat and waited for it. Was told it would be brought up but waited. Finally I noticed that it was parked in the ... Read More

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DealerRater - Jun 5, 2021

I think it’s great that you have the text feature to check on the status of your car in service, but if you never get a response once you text then you shouldn’t offer it. It just becomes very frustrating to the customer when they are trying to check on their car and no one responds. I just had to drive down 20 minutes before you closed to see if I could get my car. Then sat and waited for it. Was told it would be brought up but waited. Finally I noticed that it was parked in the back lot. I bring my car to the dealer for all maintenance but it seems like this car just became a money pit. Next visit will be over $2000 in repairs but the last time it was serviced nothing was noted, now all of a sudden $2000 worth. I felt like I was an inconvenience just dropping of my car. Didn’t seem like anyone wanted to be there working. I love my car and planed on keeping it but I think I may have to trade in for a different brand. It makes me sad. I always gave high praise about the car and chevy. Sorry I really wish this service could have been a positive experience.

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Marko in sales was such a pleasure to work with. He made buying a car a pleasant experience. I highly recommend him if you are looking to buy a car. He is kind, not pushy and goes the extra mile. He took great care of us. Also, Stephen in the service department is great! He was also very pleasant and took great care of us too! Thanks guys. I highly recommend premier Chevrolet in Buena Park.

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Tricia Wohler was absolutely amazing! No haggling, works in volumes to sell more and fast! Honestly left there thinking this is how car dealships should actually work! No surprises and NO BS! I was so scared, as I don't like car dealerships. I left absolutely excited! Ask for Tricia and if she's busy don't worry, this whole team is outstanding!

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Chanelle is one of the best and nicest people at the Chevy dealership she helped me find the right vehicle for an amazing price thankyou

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What car in for service relative to recall him are you on the service at 7 AM. Pick up car at 1 PM with no waiting an excellent service

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Trish is the best salesperson I’ve ever dealt with! She was so nice and very competent at what she does. Nice job! Thank you!!

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Randy was excellent to work with. Very helpful and prompt. Second time with this service department and both have been great experiences.will definitely come back.

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The car sales associate sara was great friendly and knowledgeable... She was new but clearly ahead of the game and on point!! She had help from Sebastian who was processional and friendly as well!!!

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Excellent Service. I've been coming to this dealer for more than 10 years and I've never had a complaint. The Technician's do quality work and clean your car afterwards. The Service Reps always provide detailed information and take their time answering any questions or concerns you may have! 5 Star Excellence!!!

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first time at premier Chevrolet and I was very pleased and happy Stephen was an amazing sales associate Will be going back there again to get my oil changed

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Communication was terrible, while the price was ridiculously expensive. Took way too long on my vehicle and did not even put components of my car back together correctly. My cold air intake was popped out and not in place correctly.

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I purchased my 2014 Chevrolet Cruze, first brand new ever from Premier Chevrolet. They have been the only ones to fix any problems on it.

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